Start with support
Contact support before sending an item back.
Tailwhim Returns
Review the return and refund information below before contacting support.
At a glance
Return overview
Share order details
Include your order number and a clear description of the issue.
Review the full policy
Eligibility and refund handling are defined in the policy below.
A clear path
How to request help
- 1
Contact support
Email us with your order number and the reason for your request.
- 2
Share the details
Add photos or other information when it helps explain the issue.
- 3
Follow the guidance
Use the return or refund instructions provided for your situation.
- 4
Review the outcome
Keep the policy and support correspondence for your records.
Important conditions
The full policy below controls eligibility, exclusions, and refund handling. If another store page differs, contact support before taking action.
On this page
Refund Policy
Last updated: September 28, 2026
We want you to have a clear and fair experience with [BRAND NAME]. Please review the policy below before placing an order.
30-Day Request Window
Refund requests must be submitted within 30 calendar days of delivery. Please include your order number and a brief explanation of the issue when contacting [SUPPORT EMAIL].
Buyer-Requested Refunds
For personal reasons such as changing your mind or deciding that a product is not the right fit, the item must be unused and in its original packaging. Products that have been used by a pet are not eligible for a buyer-requested refund.
Because we do not currently operate a return warehouse, approved buyer-requested refunds are handled as a 50% partial refund of the item price. You may keep the item, and you do not need to ship it back. Original shipping charges are not included in the partial refund.
Seller-Responsibility Issues
If an item arrives defective, materially damaged in transit, incorrect, or is confirmed lost during transit, please contact us with your order number and supporting photos or carrier information. When the issue is confirmed to be our responsibility, we will provide a full refund for the affected item without requiring a return.
Shipping Delays
Standard delivery estimates are 5–8 business days after the 1–2 business day processing period. Ordinary carrier delays do not automatically qualify for a refund. We will review confirmed transit loss or damage as described above.
Refund Timing
Approved refunds are sent to the original payment method within 2–5 business days after approval. If a return is specifically requested by us in the future, this processing period begins after the returned item is received. Your bank or payment provider may require additional time to display the refund.
Contact Us
To request a refund, email [SUPPORT EMAIL] with your order number and details of the issue.
[BRAND NAME]
[BUSINESS ADDRESS]